What are interactive voice response (IVR) systems?
Interactive Voice Response (IVR) systems allows callers to interact with your communications system over the telephone. IVR is used to enable the caller to retrieve information from a database, enter information into a database, or both. IVR systems allow you to efficiently exchange information, reducing clerical processing. How It Works? An IVR system talks to callers following a recorded script. It prompts a response the caller to respond either verbally or by pressing a touchtone key, and supplies the caller with information based on responses made. What are important features of IVR systems? • IVR system should store responses made by callers. • Should be able to provide different responses to callers based on time of day called. • Should be able to capture either touch-tone or voice responses by callers. Common uses of IVR? Automated Attendant: A specialized form of an Interactive Voice Response system. An IVR connected to a PBX. When a call comes in, this device answers it, and s
