What are great added functions for service management tooling that arent used/available out-of-the-box?
We’re working on improving our service management tooling to better fit our needs. In this process, functions have been added that aren’t available out-of-the-box, but have been very helpful in everyday use of the tooling. Some examples are: – Added a required field for selecting a reason why an incident has been closed too late (great for analyzing improvement areas) – Automatic routing of changes for standard RFC’s What are some non-out-of-the-box functions for service management tooling that really helped it work more for you?
