What are different types of call center technologies?
Legacy systems, its the system have the telephone lines coming from PSTN connects to the PBX installed at the companys premises and then have all the functionalities like CTI/ACD, IVR/FoD, etc. IP systems, is the system which runs on IP (Internet protocol).That means the call is not comes from PSTN /PBX but it comes from thru the Internet and by having certain h/w and s/w the calls is managed properly. Some countries not allow the calls / voice to flow because of the regulations. Hybrid system is a combination of both the above systems to facilitate the flow of calls from an IP to a legacy system. In short it is a combination of both the systems.
