What are custom recipients, and how do I use them?
This is a feature designed specially for users/companies that receive many emails, and would have their business processes fastened if the emails are sent directly to the department that should handle the issue. For example, if company ABC, who has 3 departments: cars, motos, trucks, uses 123ContactForms services, they will receive all the emails to the same email: contact@abc.tld . The ABC employee that receives the filled contact forms, then sorts the emails and forwards cars related emails to cars@abc.tld, motos related emails to motos@abc.tld and trucks related emails to trucks@abc.tld. This, of course, is time consuming, and makes company ABC to answer the emails with some delay. Our solution for this is custom recipients. The webmaster of ABC should add a radio button (or a dropdown list) with the values Cars, Motos, Trucks. Then, the webmaster should add 3 custom recipients, as in the following image (click to enlarge).
