What are BBB Ratings?
BBB assigns ratings by evaluating businesses in the following categories: • BBB experience with the industry in which the business operates • The business’ length of time in operation • Whether BBB has information that the business does not have required competency license(s) • Any known government actions against the business that are related to marketplace activities • Any advertising issues found by BBB • The number of complaints processed by BBB from the business’ customers • The number of complaints processed by BBB from the business’ customers that are of a serious nature • Whether the business has responded to complaints received by BBB • Whether complaints have been resolved in a timely manner or the business has demonstrated it made a good faith effort to resolve them • Business’ overall complaint history with BBB • Whether the business has honored any commitments to BBB to arbitrate or mediate disputes and comply with arbitrator decisions or mediated settlements • Whether BBB
