What approach is FedEx using to ensure consistency to renovation, prioritization of activities and focus of resources?
To ensure a consistent, prioritized and cost effective approach to its Year 2000 effort, FedEx developed a definition of key or “business critical” items for its initial focus. An item is business critical if it impacts the ability to perform, in an expeditious manner, any of the following: • pickup and delivery of packages • revenue collection • tracking a package • paying employees • meeting governmental regulations • attracting and retaining customers • keeping the work environment safe for employees or customers • if the item failure would: (1) severely impact a division or (2) directly affect a customer.
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