What alert capabilities does the AR System have?
Alerts – Alerts are an out of the box Remedy Help Desk feature. Remedy Alert is a client program that functions as a “desktop pager.” This component within the AR System server supports desktop pages such as flashing icons, audible beeps, sound files, and message windows. For example, it can display a message alerting help desk personnel that a new problem has been assigned to them. Using Reminders- Reminders enable you to create notes for yourself and others. You can send them by email or through Remedy Alert, and you can specify when they will be sent. You can create generic reminders, or you can create reminders that are associated with a specific help desk case. For example, you can send yourself a note about a specific help desk case to remind yourself to monitor it. On the Web, you can access reminders only from the Remedy Support Console. In Windows, whether you access reminders from the console or from within a help desk case determines which reminders you will be able to view:
