What “above store reporting” functionality is available?
The reporting differs slightly between the PC/VGA solution and the Embedded PC/IP solution, however the general information available includes a communication status check (confirm communication to the display), a POS data check (confirm POS data was received), a diagnostic check (confirm the display’s date, time, temperature, etc), and content check (confirm the current content files and schedule). This information can be tracked and monitored across multiple restaurants using a back office toolset. Further, the AccuVIEW OCD can provide proactive alerts, via email notification, if user-specified variance thresholds are exceeded. For example, the customer’s help desk can receive email notification if a restaurant’s OCD has not received any POS data within a two hour timeframe.
