What a Maintenance Agreement is · Is the MA really any different from an extended warranty?
· Sears’ claims vs. unbiased studies · Sears’ vain attempt to distance themselves from Consumer Reports’ reviews · How Sears pressures us to sell the MA · Pressure on sales associates leads to pressure on customers · Sears considers MA objectors to be “Uneducated”! · The steps we are taught to take to overcome objections to the MA · I was commanded to “brainwash” the customer! · 5 Tell-tale signs that the MA lacks inherent worthiness · Why the MA’s are profitable to Sears, but NOT to You! · Understanding the “science” behind the MA in terms of the bathtub curve · What you’re betting on when you buy the MA · Do MA’s really give you “peace of mind”? · Negative public opinion is a bad tell-tale sign · The consumers’ right to be informed · Some exceptions · What I’m not saying here · Sears’ dire state – from a former employee · Conclusion and recommendations · Reader Responses · Addendum A: The Truth About The Sears Credit Protection Plan · Addendum B: From a Sears Salesperson Introduction
