Were the heating directions followed (week 1 setting 5, week 2 setting 3, etc.)?
Following the heating instructions exactly is necessary for a successful cycle. As the heater works on a thermostat it will only kick on when needed. Even in extremely hot climates it is still necessary to use the heater as instructed. For weeks four and five you may remove the heater only if the nighttime temperatures are above 60 degrees. Otherwise keep the heater in place on setting 1. Note: The heater settings are the same whether the unit is operated as far north as Canada, or as far south as Texas.
