We e receiving more incomplete calls than ever before, both from wired and wireless phones. Whats the policy for handling such calls?
A. An excellent question, and one that both depends upon legal, practical and technical considerations. It mainly depends upon how your telephone equipment is arranged–if calls ring in directly, you won’t be able to track or call back dropped calls. If you have an automatic call distributor (ACD) or other gear for pre-answering calls, you may be able to capture the ANI of callers even if they decide to hang up, and then call them back. All this results in several possible scenarios.
