Were DIMIA’s internal coordination arrangements for contract management adequate?
The geographic location and operational culture of the immigration detention facilities are diverse, making contract management a complex task. While there were informal arrangements in place the ANAO found that DIMIA’s internal arrangements to coordinate detention services through its contract with ACM were unclear. There was a lack of clarity around the roles and responsibilities of key personnel and very low levels of contract management training for DIMIA officers. Although DIMIA used a range of mechanisms such as teleconferences and Migration Series Instruction (MSIs) to communicate internal roles and responsibilities, a manual for DIMIA centre managers was not issued until December 2001; some four years after the contract commenced. This manual has not been kept up to date. Did DIMIA conduct research into immigration detention? The detainee population has changed over time and at one point there were 77 different nationalities represented in detention centres. Immigration detenti
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