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Well I know Salesboom is a great Sales Force Automation (SFA) application, but how can it help my Technical Support / Customer Service call center?

April 26, 2017application automation Call center customer service force great sales salesboom sfa technical support

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Well I know Salesboom is a great Sales Force Automation (SFA) application, but how can it help my Technical Support / Customer Service call center?

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Easy! Salesboom’s Case Management software and Solution Knowledge Management Database will help you automate your Service & Support call centers in no time, by allowing you to accept new support tickets via email, phone or submitted via a web-form. Salesboom will also take care of all your case routing issues, assigning cases of certain types to the appropriate representative(s) in your organization. Finally, Salesboom keeps everyone on task and focused by streamlining the flow of data through your CRM deployment. You can also use Salesboom to report on SLA measurable’s, such as response times, case resolution times and more!