Weather Problems — What happens if it rains, or if the travel service provider cancels on the day of the tour / activity?
Unless the weather directly affects the safety of the travel service you have booked, all travel services will operate as scheduled. Weather does not usually cause a tour / activity to be canceled. In the case where a travel service provider cancels a tour, please email our Customer Service Department, including your tour details and Reservation ID Number, and we will process a refund after we confirm the cancellation with the tour operator.