We send Horizon email notices to users with email addresses. How can we be sure they are receiving them?
LTLS has established an email account for LINC libraries, which is used as the vehicle for sending Horizon email notices. The username for this account is xxxlib, where xxx is replaced by the library’s agency code. Email notices use this account as the “Sender”, and any email that cannot be delivered to the patron is bounced back to this address. Checking this account on a regular basis will allow you to identify which patrons did not receive their notices and the reason for the bounced email. Top • E-mail hold notices print owning location as pickup location. There is a problem with the pickup location in email notifications for holds in 7.3.1a. The problem is that instead of printing the correct pickup location, it prints the item’s owning location. Borrowers who don’t call to confirm pickup locations will go to the wrong place. This is an expected fix in Horizon 7.3.2. Top • E-mail notices are showing up with gaps in-between words. E-mail notices are hard coded to line wrap at 80 ch
