We purchased a new computer and now DocsToBox is telling me that there are no more Licenses available, but we already purchased a license. How can I get back into DocsToBox again?
To clear up the problem you will need to delete all DocsToBox users. You can do so by performing the following steps… Browse to the folder containing your DocsToBox data (usually C:\Program Files\Mycroft\DocsToBox\Data). Delete the USERS.DAT and USERS.IDX files (the only two files in the folder with the name Users). Start DocsToBox. You will receive the following message: DocsToBox was unable to locate the data files in the selected folder. Confirm that the location of the data files is correct and select the “Re-create the missing data files in the following folder:” option. (Note that DocsToBox will not replace any of your existing data files, only re-create missing data files we just deleted.) Click on the OK button. • You will see a progress screen displayed while DocsToBox creates the user data files. DocsToBox will automatically add you as an Update user.
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