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We have heard a lot of people are unable to validate through WGA – whats going on? Is there a system glitch or an error in the validation service?

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We have heard a lot of people are unable to validate through WGA – whats going on? Is there a system glitch or an error in the validation service?

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Validation failure is almost always caused by the use of a non-genuine Windows license. In many cases, customers don’t know they have received a counterfeit copy. Unintentional victims of counterfeit are often surprised by the result, and may question the validity of the service. However, WGA has been live since July 2005, and we have validated more than 150 million systems, and investigated many user inquiries about possible errors. Where there have been any problems, we’ve worked to resolve them, and found these problems affect only a very small number of customers. Customers who fail validation should return to their reseller and ask for genuine Windows or visit www.microsoft.com/genuine.

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