We have different people who are “on call” on different days, different time periods and they handle different types of calls. How does NY Answering Service get the message to the right person?
NY Answering Service uses a proprietary software scheduler that lets our operators and supervisors know exactly who to contact based on your instructions. You supply NY Answering Service with your roster and we will program the information into your account. This method minimizes the risk of operator error. Our operators no longer need to look up on-call information for our accounts. In most cases, your incoming telephone messages are automatically dispatched to the correct on-call person.
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