We have attempted to repair a power supply without success. Can Modumend help us in this situation?
A. Yes we can. Modumend’s pricing structure is based on receiving power supplies in the “as-failed” condition. This does not include catastrophic failures, failures where all the modules from a particular supply are used to repair others, or when other attempts to repair may induce additional non related failures. If it is obvious that previous attempts were made to the repair (missing components, obvious solder rework) or if the customer indicates that they attempted to repair the unit, Modumend will evaluate and quote the cost of repair. If as a result of the troubleshooting process it is determined that unsuccessful repairs have been tried (usually wrong components are installed or they are installed incorrectly), work on the unit will stop and the repair costs will be quoted. If you decide not to proceed with the repair a evaluation fee of $125.00 will be charged. Return freight will also be invoiced. Return to top Q.
