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We had difficulty reaching the eRA support desk during the December 2005 submission. What improvements are planned?

April 26, 2017december 2005 Desk difficulty era improvements planned REACHING submission support

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We had difficulty reaching the eRA support desk during the December 2005 submission. What improvements are planned?

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We do realize that we were hit with a lot of calls and we are taking action to improve the user experience. We are looking at staffing, alternative ways of entering tickets, increased training and tools for help desk staff to reduce call times and posting of common errors and workarounds on our Electronic Submission website.