We employ an inhouse telecommunications expert. Shouldn this person be auditing for billing errors and keeping costs down?
Telecommunications staff typically deal with day to day operations of the firm’s voice systems. They very rarely possess both the time and the rates-and-tariffs expertise needed to do the in-depth analysis that we perform, and your growing telecommunications expenses prove it. But I’m not sure I’ll like your cost savings program… Our cost reducing changes are guaranteed by contract to be transparent to you. Our contract implementation is based strictly on common sense: it’s only natural for you to want actions taken that have absolutely no noticeable affect on your staff or your normal way of doing business except to lower your monthly bills.
