We can”t supply the item requested. Should I e-mail or call the borrowing library?
Action the request as Non-Supply. Selecting a reason from the drop down list of reasons is optional but selecting one will indicate to the borrowing library why you can not supply the item. There is no need to e-mail or call the borrowing library. If there are other libraries in the Rota the request will automatically move into the next Responder’s queue. Only the Requester can see the full list of Responders for a request. Checking the audit will provide details about a request’s path to both the Requester and Responders.
