We are planning to introduce generic email addresses for all service areas. Is there a guide available or standard to follow?
I don’t know of a standard set or guidelines, but a rough approach might be: • List the email addresses current on site. • Mark up the business teams they belong to. • Agree generic address names to match with each business unit. • Arrange who will have access to each inbox. • Give list to IT (probably Exchange team?) to create ensure that each box is set up and has more than 1 person who has access to it. • Swap old for new addresses on site.. • In respect of the long term sustainability of the programme, LA’s and/or customers may need to access a complaints procedure if they are not satisfied with their experience using the site. Can you tell me how this will work and/or if procedures are already in place where to access the Regrettably your request for information is outside the scope of this Usability help desk. We would recommend that you contact the directgov team directly on http://www.directgov.gov.uk/en/Hl1/Help/ContactUs/ContactUsForm/index.htm This will direct you to a form
