We are having trouble reaching primary sources of education to verify degrees (e.g., for foreign graduates). What should we do if we’ve tried but are getting not response?
If your search for documents is unsuccessful, or you don’t get primary source documents after a minimum of two requests, you can place written documentation of these efforts in the form of a “Report of Contact” (in the personnel folder in lieu of the documents sought. It is recommended that you contact the individual and involve him/her in the attempt to obtain necessary documentation. In addition, you should consider verification by an individual who can substantiate the individual’s participation in the school/program. You could obtain this through something comparable to a reference letter verifying participation. This individual could be a professor, supervisor, or peer whose own current position can be verified.
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