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We are always looking for ways to follow up to be certain our customers had a positive service experience. Can TimeHighway help with that?

April 26, 2017certain customers experience Follow help positive service timehighway

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We are always looking for ways to follow up to be certain our customers had a positive service experience. Can TimeHighway help with that?

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A. You can elect to include a customized survey in your pre-CSI Thank You email that the customer can complete and when they hit “Submit”, the survey will be immediately returned to you. Abby can also survey the customer – her contact rate is the same as a live person and we find most customers are more open when answering the questions from Abby than when responding to a live caller.