We already have a high standard of customer service. How could mystery shopping improve our business?
All of our clients strive to provide great customer service. We work in full consultation with you to design a Mystery shopping program to increase your competitive edge in the market place and increase sales and performance. Our Mystery Shopping program provides objective information about the customer experience and • Feedback on the level of service you provide – as seen by the customer. We can help you objectively measure your level of customer service, reward star performers and provide targeted staff training. Research shows that up to 96% of unhappy customers do not complain when dissatisfied, yet they go on to tell many friends and associates about their bad experience. Let us help you identify any problems before they do. • Benchmarking the service quality between stores, regions and/or other retailers. • Identifying customer service employee training needs.
