Videos are not appearing (or appear solid black) or an error message appeared about stretch videos. What do I do?
If videos appear black, or RSIGuard crashes when displaying stretch videos, the problem is that you have a missing or defective video software “codec” (a type of program used to display videos). This is most common in computers that come with pre-installed video software that overwrites Microsoft’s default software with defective software. Microsoft provides a fix for this problem by offering a free download of corrected video software from Microsoft. Download this package from Microsoft, install and run the package, and RSIGuard videos (as well as other videos) will work correctly. Note that Windows plays videos in literally dozens of formats, so even if you haven’t had problems displaying videos, this fix from Microsoft will generally solve the issue. If you want more technical information about this issue or are receiving error messages, please see http://www.rsiguard.com/support/viderr.
If videos appear black, or RSIGuard crashes when displaying stretch videos, the problem is that you have a missing or defective video software “codec” (a type of program used to display videos). This is most common in computers that come with pre-installed video software that overwrites Microsoft’s default software with defective software. There are two ways you can fix this: • Fix the codecs: Microsoft provides a fix for this problem by offering a free download of original Microsoft codecs. Click here to visit the Microsoft Download Page. Download this package from Microsoft, install and run the package, and RSIGuard videos (and potentially other videos) will work correctly. • Replace the videos: Even though your computer can’t play the default RSIGuard video format, we provide videos in an alternative format that will likely work if you have Windows XP or later (or if you have updated Windows Media Player on Windows 2000 or earlier.) Click here to download an installation package fro
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