using the personal username and password. (Not a My Account user?
www.mlgw.com) Watch for more details as the new features are introduced this winter. Smart Grid Questions MLGW will continue to update its project website, www.mlgw.com/smartgrid, with news and information about the Smart Grid Demonstration. For questions about the project, contact the team at SmartGrid@mlgw.org. For faster service with billing and general service requests, please continue to contact MLGWs Customer Care Center at 544-6549 or MLGWCustomerCare@mlgw.org. Important Notices • MLGW Meter Readers will continue to read the electric smart meters for a few months. Since they still must be in the area to neighboring meters, Meter Readers will perform a visual read of the smart meter to compare the information with the wireless readings for accuracy. • MLGW plans to complete programming for the automatic outage notification feature in first quarter 2011. When ready, smart meters will communicate power outages to MLGW automatically but, for now, please continue to report any power
www.mlgw.com) Pilot Time-of-Use Rate Option MLGW presented details of its Temporary Pilot Time-of-Use Residential Rate option to the MLGW Board in April, with presentations to the Memphis City Council beginning in May. (See slides here) Since a smart meter is required, the optional rate will only be available to participants of the Smart Grid Demonstration. Among Smart Grid Demonstration participants, 85% expressed interest in Time-of-Use rates when completing the volunteer application, so we’re happy to make this new voluntary rate option available. The Time-of-Use rate enables interested participants to pay less for electricity used during off-peak hours (when electricity demand and costs are lower), while paying more for electricity used during on-peak hours (when demand and costs are higher). The rate would be effective October 2011 through September 2012. On-peak hours are weekdays in June through September, from noon until 8:00pm, and weekdays in December through March, from 4:00
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