Users attempting to install the Shockwave Player on Windows XP or Windows 2000 get the following error message at the end of the installation: Your computer must be restarted in order to complete the installation of Shockwave Player. Would you like to restart now?
Restarting the computer is not required for the Shockwave Player installation. Users get stuck in an endless loop and restarting will not help. The error message comes up every time the browser calls the Shockwave Player. The Shockwave Player will not work, and no content is viewable through the player. To resolve this issue follow the steps listed in Computer must be restarted error message after installing Shockwave (TechNote 19304).
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