User Interface (UI) reports an incorrect password, or that diagmond won start, or psconfig says that diagmond is not running; why?
You may have a “multi-homed” machine. To find whether your machine is “multi-homed” , issue the command: nslookup `hostname` If this command reports “Addresses: ” and then lists more than one IP address associated with the host name, then your machine is multi-homed. STM has known problems with this configuration, which also affect the Predictive software. The problems are related to the fact that the Domain Name (DNS) server uses a round-robin method which returns a different IP address for the hostname each time it is called. STM expects a given hostname to resolve to the same IP address, and gets confused when this is not the case. The STM development team is currently working on a fix for these problems. Workaround to Run the Support Tool Manager: Check whether the diagnostic daemon diagmond is running by executing the command: ps -ef | grep diagmond If diagmond is running, but the UI is reporting an invalid password, then you should be able to get it to run by giving it a particul
