Unicenter Service Desk Version: 5.5 OS: Windows, Unix, VMS Q: From my client machines, I receive an error: AHD 02028 Sorry, unable to obtain a license, which does not allow my analyst to connect. What does this mean?
USD 5.5 conforms to the server-side licensing model, and this error indicates that there is a license failure on the server machine causing it to no longer allow incoming connections. Inspection of the lic98.log (in the ca_lic directory) on the server machine will likely reveal numerous license errors. You will need to obtain a valid olf for your product in order for it to resume functioning.
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