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Unhappy Customer Rescue Section Q15. What is the unhappy customer rescue interface?

April 26, 2017customer interface Q15 rescue section unhappy

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Unhappy Customer Rescue Section Q15. What is the unhappy customer rescue interface?

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Go To Top A. The unhappy customer rescue system enables you to receive instant email notification when a dissatisfied customer fills out an online survey and indicates they have had a bad experience on their last visit or are otherwise dissatisfied. Based on predetermined criteria, the Feedback Rewards online survey can be programmed to intercept unhappy customers, ask them for their email address and permission to have a company representative contact them. As soon as they complete the feedback survey, you will be notified by email. The email will contain a link to the actual completed survey .From there you can use our “rescue” interface to respond to the customer by email, with the option to also include a link to an online coupon with an invitation to come back and give you another try.