Under the current medical/drug plan, I could call HMSA with a question regarding a prescription drug. Why do I have to call Catalyst Rx and not HMA?
Under your current medical/drug plan, HMSA utilized Medco as the pharmaceutical benefits manager and HMSA agreed to handle all customer service calls. Medco was responsible for the claims process and payments to pharmacies, just as Catalyst Rx is responsible for dispensing and claims filing from the pharmacies to the HSTA VEBA Trust. Catalyst Rx has its own customer service staff to handle questions regarding the prescription drugs.
Related Questions
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