UK only: Whats your experience with customer services with mobile phone companies?
o2 are by far the best, calls are answered quickly and in most cases they sort out any problems in one call,they are a lot better than they used to be and the real bonus is their call centres are in the uk not in india, they are by far the best for cudtomer sevice among the ul networks, orange, and virgin mobile being the worse by a long mile.
well i’ve just renewed my contract with orange but it is worth going through to renewals and talking to someone, i wanted the nokia5300 which they were going to charge me £79.99 for and although i could cancel my contract, take out a new one and get the phone for free this means changing my number which i didn’t want to do. After threatening to leave i got the phone for £9.99 and two months free internet access worth £10.00, i’m not 100% happy with this but i got to keep my number and the phone has been delivered and i only ordered it yesterday.
Funnanly enough i was on the phone to Orange last week regarding my phone and broadband. My broadband was down (suprise suprise) and i called up and got put through to an Indian call centre. I was on the phone for 20 mins trying to give over my phone number to this woman who couldnt understand me. I gave up and just put the phone down. Its happened loads of time before as well. I have encountered an inadequacy of customer service and plain stupidity of monolithic proportions that I had not previously considered possible. I spent in total 40 minutes on the phone listening to an infuriating robot woman telling me that I was in a queuing system. On finally speaking to a ?human? being, I was informed that nothing was wrong with the account and to call back later, which I did. The intervening days and weeks were spent waiting for a reply during which I alleviated the boredom by playing with my testicles – an activity at which Orange are no doubt both familiar and highly adept. To conclude i
