Troubleshooting PacketTrap IT alerts not firing / emailing?
• Here are the prerequisites for an alert being successfully triggered and sent. 1. Validate SMTP Settings * The SMTP configuration settings must be valid. Click on the Admin button, then click on SMTP Settings. Check the SMTP settings for the mail server that is configured. Send a test email to insure success for alerts, daily reports and scheduled reports. 2. Verify policy and monitor for the discovered IP address * Confirm that the desired device IP address has been discovered by PacketTrap IT and is in the correct policy. For example, the server policy has the Exchange Server monitor enabled by default. Therefore, we conclude that any alerts related to the Exchange server services, processes or counters would fire. * Confirm that Exchange Server monitor is checked in the device’s policy. Double check to see that the device’s policy indeed has the monitor checked. The monitor not being checked in the assigned policy is the most common reason an alert is not sent. 3. Validate that th
