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Top FAQ I cannot install Polar Help Desk because installation error appears. What is the problem?

April 26, 2017appears Error help desk install installation polar problem

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Top FAQ I cannot install Polar Help Desk because installation error appears. What is the problem?

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• If installation is interrupted with error: “The specified service already exists” you should do the following: • Go to Start->Run and type Regedit • Find the registry entry: HKEY_LOCAL_MACHINE/SYSTEM/ CurrentControlSet/Services • Find Polar Help Desk Scheduler service folder there and delete it • Restart your computer • Start installation of Polar Help Desk • If installation is interrupted and error in error log is following “An exception occurred during the Install phase. System.Runtime.InteropServices.COMException: Exception from HRESULT: 0x80005000.” It means that an invalid directory path name was passed to the IIS (Internet information services) when choosing virtual directory during installation. Do not enter backslash ( \ ) or some other symbols that cannot be accepted as pathnames, try just entering default value: PolarHelpDesk and it should work. What settings do we need to change in order to have the help desk system capture and send notifications? You need to setup you POP