top 16. Why am I suddenly dropping calls or experiencing poor audio quality?
Dropped calls can be associated with loss of Internet connectivity. Specifically, high latency and packet loss can affect the quality of your call. High latency is the result of it taking too long for the data to be transmitted over your Internet connection, while packet loss occurs when SIP packets are dropped over your connection. While most computer programs can run simultaneously with your VoIP service without any degradation in quality, programs such as music sharing take up a lot of bandwidth and may result in poor audio quality. To rule out this problem, unplug everything but your ATA [FoneBox] from your router and make some calls to assess the quality. If the quality is much better consider not using those programs while using the VoIP device [FoneBox].
