To report a power outage call 1-888-728-4004 Q. What are some common causes of power outages?
• – Trees and limbs being blown into lines by high winds – Trees and limbs falling on lines due to snow – Lines being broken by ice buildup – Poles being broken by high winds – Poles being broken by vehicle accidents – Wildlife (squirrels, birds, etc.) coming in contact with energized lines while touching a ground – Lightning – Equipment problems Q. In what order does NLRED restore power? A. During a widespread outage, power is normally restored in the following order to get the largest number of customers on as quickly as possible: Substations Main feeder lines Other three phase lines Single phase lines Single transformers Single customers Q. How do I report a power outage? A. Call 1-888-728-4004. North Little Rock has implemented a high volume call answering system so that customers can report outages, receive updates on power restoration status and power on verification call backs. The system is operated by 21st Century Communications. The special phone number to report outages is 1
