Theres just something that bothers me about having to pay any more money above and beyond the purchase of the software license itself. Where does the money go?
As you might well have considered, the costs of maintaining a knowledgeable product development and support staff are enormous. Industry-specific software companies generally find that revenues from initial system sales are simply not adequate to offset these costs. Bear in mind that your business depends heavily on your GenesisFour software, and that a continuing relationship is required between client and software company because of this dependency. The software company must maintain a level of readiness to assist. Also, remember that you will have changing personnel within your organization, and that new and old users alike must be able to get their questions answered. Industry-specific software products tend to be used in a do-or-die manner – i.e., once the business goes on line with the product, there is no way it can comfortably conduct a single day’s business without a fully-operational system. Therefore, they need to be assured of timely, personalized, industry-specific support
Related Questions
- Theres just something that bothers me about having to pay any more money above and beyond the purchase of the software license itself. Where does the money go?
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