Theres an item listed in the hard-copy catalog that isn on the web site. Is it in stock?
In a case like that, the item has either sold out since the catalog was printed, or for some reason was not added to the web site. Feel free to E-mail us to find out for sure if it’s available! Q: What is your return policy? A: If something has gone wrong with your order, we want to do our best to correct it! Here are our conditions for returns: We will accept any item back if it is defective. Contact us first regarding the return; we will most likely ask you to send it back to us, and then replace the item with a non-defective one if it is available. In some cases, we may open the replacement first to make sure it is not suffering from the same defect before we ship it. If for some reason a replacement is no longer available, we will issue either a refund or credit. We will also refund (or credit) any return shipping costs for getting the defective item back to us, but only via Priority Mail or First Class Mail. We will NOT refund any mail sent by Express Mail or Fed Ex (or any other
