There’s a spelling mistake on my personalised order! What can I do?
We have a very strict quality control system in place, which tries to pick up on any mistakes before they leave Bright Star Kids. However, sometimes things go wrong (we’re only human). If you receive an incorrectly spelt personalised label from us – where we’ve made the mistake – we’ll reprint the product and post it to you at no cost to you. You may be asked to return the product to us or take a photo so that we can find out what went wrong. Please remember, that we print every personalised product as they are written or typed, so if you’ve made a mistake with your spelling, then unfortunately the reprinting cost will be your responsibility.
