There are charges on my account different than the total of my order. What are they?
If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used. An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well. In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank’s phone number, we will contact the bank and release the authorization.
