The users laptop is installed with Cisco Security Agent and the user is having problems installing and setting up the WHA device. What should the user do?
Turn off the Cisco Security agent. The red icon will be located on the system tray. To turn it off, you just need to right-click on the icon and select Security Level. Then, click on Off. To turn it back on after the setup, just repeat the steps above and select Medium or High or whichever option the user had it on before.
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