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The trace shows a problem in third-party software; whats the best way to pass this along to them?

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The trace shows a problem in third-party software; whats the best way to pass this along to them?

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Of course it depends on the vendor, but the best thing to do is to send them what you would want your customers to send you: text with as much pertinent information as possible. If the trace contains enough information for you to determine where the problem is, then the other piece of information they would want is the system configuration, as collected with logenv.ual. To create the bug report, you could do File->Save As Text from the Trace Display window; then edit the resulting text file to include the program and system configuration and the tracebacks and execution information that identify the problem; then e-mail the result, indicating it was collected with RootCause. (They might have RootCause also, and ask you to re-run to collect additional information).

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