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The site is running a blended campaign and the threshold value is reached which tells Dialer to stop sending predictive calls. What happens to the calls stacked up in the Dialer queue/MSMQ queue?

April 26, 2017blended Campaign Dialer running site tells threshold value

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The site is running a blended campaign and the threshold value is reached which tells Dialer to stop sending predictive calls. What happens to the calls stacked up in the Dialer queue/MSMQ queue?

1 Answer

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• The calls in the Dialer queue will eventually time out if not dialed in a timely manner. • The calls in the MSMQ queue will timeout after 10 minutes. • When more calls are needed the dialer will request the update server to populate the call queue.