The simulated visitor test is failing but the remote authentication test works for our site (indicating that shared secrets are fine). Why is this?
Our logs show ‘remote server did not process authentication request’; packet sniffing shows that the ORPS keeps repeating the request and the eduroam test system repeats the challenge. Our firewall settings seem fine. NRPS logs show ‘incorrect login’ authentication results, so the problem could be: i) the wrong password is being used for the simulated visitor test; you must use the password you configured for the test user account on the eduroam Support server (not eg. the password you use for login to your eduroam Support account) ii) one of the shared secrets configured on your ORPS is incorrect – remember these are employed in both client and proxy areas of the ORPS configuration and are utilised independently; an error could mean that remote authentications are successful whilst visitor authentications fail.
Related Questions
- Why testing is successful when pressing the test button of remote replication to connect remote NAS, but there is authentication error message in Statistics & Logs?
- How do I arrange to take the test at a remote site (a proctoring center)?
- Does FreeS/WAN support remote users using shared secret authentication?
