The service dealer did not arrive in the window of time that they said they would, what is my recourse?
If the service dealer fails to keep the appointment within a 4-hour window, the consumer has the right to file a claim in small claims court and sue for “actual damages” incurred. Consumers, on their own, can bring an action in small claims court against the retailer for lost wages, expenses actually incurred, or other damages up to $500. However, the company must employ at least 25 employees to be liable for damages, which exempts a lot of service dealers.
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- The service dealer did not arrive in the window of time that they said they would, what is my recourse?
