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The scanner reports an error “prescription not accepted” and fails after running a prep scan. What do I do?

April 26, 2017Error fails prep reports running scan scanner

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The scanner reports an error “prescription not accepted” and fails after running a prep scan. What do I do?

1 Answer

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Posted

The error occurs when the hard disk is full. Check the disk space. It is reported in the upper left corner of the GE GUI. If it the disk is over 80% full, switch to the exam browser desktop, and delete a few oldest exams (select oldest exams in the browser, and click on remove button).