The public service can be equated in the public mind with Sir Humphrey of Yes Minister fame. Is it really like that?
Just as there are ruthless barons in the private sector there are Sir Humphreys in the public sector. However, these people are not typical. The public sector has undergone considerable reform to reduce bureaucracy and red tape, and increase responsiveness. At the same time, life in the public sector cannot be divorced from the political process. Public servants are there to serve the government of the day.
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