The printer says Service Req 0001001E. What do I do?
The most common reason for this error is that the “paper cutter” has been turned on and will need to be turned off. I have attached a picture of the display, showing how the printer should read before you print. If your display does not look like this, you will need to press the left arrow and scroll through the 3 options until you get to the Roll paper icon. The only way to recover from a Service Req error is to power the printer off completely and remove all documents from the Advantage Queue and Printer Drivers as outlined below: • Switch off the green power switch on the back of the printer • You should also disconnect the USB cable. • While the power is off and unplugged, go into your list of printers and faxes. (Start Menu>Control Panel>Printers and Faxes or Printers and Other Hardware) and cancel any documents that may be in the Advantage Printer and/or the Advantage Queue. • Go into the DirectAdvantage Queue and double Click on the Advantage Printer line at the bottom that prob
The most common reason for this error is that the “paper cutter” has been turned on and will need to be turned off. I have attached a picture of the display, showing how the printer should read before you print. If your display does not look like this, you will need to press the left arrow and scroll through the 3 options until you get to the Roll paper icon. The only way to recover from a Service Req error is to power the printer off completely and remove all documents from the Advantage Queue and Printer Drivers as outlined below: • Switch off the green power switch on the back of the printer • You should also disconnect the USB cable. • While the power is off and unplugged, go into your list of printers and faxes. (Start Menu>Control Panel>Printers and Faxes or Printers and Other Hardware) and cancel any documents that may be in the Advantage Printer and/or the Advantage Queue. • Go into the DirectAdvantage Queue and double Click on the Advantage Printer line at the bottom that prob
